We at Shatterix strive to deliver our plates safely and securely. Due to the nature of our products, we have a limited refund policy:

1. No Refunds for Change of Mind

• Once an order is placed, it cannot be canceled or refunded except in cases where the product arrives damaged.

2. Damaged Product Refund

• Refunds are only applicable if the plates arrive damaged.

• To qualify, the customer must:

• Record a video while opening the delivery package.

• Take clear photos of the damaged plates.

• Send the video and photos to contact.shatterix@gmail.com within 24 hours of delivery.

• Without both video and photographic proof within 24 hours, no refund will be processed.

3. Inspection and Approval

• Once we receive and review the proof, we will notify you via email whether your refund is approved or rejected.

4. Refund Method

• Approved refunds will be processed to your original payment method via Cashfree. Refunds typically take 5-7 business days.

5. Shipping Issues

• We are not responsible for delays caused by third-party delivery services.